Terms and Conditions

1. Account Onboarding & Setup Fee

• Every new project, landing page deployment, ad account setup, or software configuration requires a one-time, non-refundable Onboarding & Setup Fee of ₹3,500.
• This fee covers initial server allocation, domain routing, SSL security configuration, tracking pixel installation, and base campaign architecture. Project setup commences upon realization of the onboarding fee and the first billing cycle’s advance payment.

2. Managed Domain & Technical Ownership

• When a client subscribes to our Landing Page or Web Application packages where domain registration costs are included in the plan, Digital Marketing Unlocked registers, manages, and retains legal ownership of the domain name on the client's behalf.
• Centralizing domain management under our agency account prevents accidental domain expirations, DNS misconfigurations, email routing errors, and SSL security interruptions.
• By subscribing to the service, the client authorizes Digital Marketing Unlocked to register and hold the domain name for campaign operations (irrespective of brand or trademark names). The client holds full operational usage of the domain and landing page throughout the active subscription period.

3. Campaign Architecture & Software Licensing

• All custom landing page templates, software modules, backend scripts, audience segments, and advertising account setups created or configured by Digital Marketing Unlocked remain part of the agency’s managed infrastructure.
• An active subscription grants the client operational usage and commercial benefit of these tools and campaigns for the duration of the paid billing cycle.

4. 100% Prepaid Billing Model

• Effective November 1, 2026, all subscriptions, retainers, and hosting plans operate strictly on a 100% Prepaid (Advance) Model.
• Credit billing and post-paid extensions are discontinued. All onboarding fees, subscription renewals, and reactivation charges are non-refundable.

5. Renewal Invoices & Reminders

• Renewal invoices are automatically generated and dispatched 3 calendar days prior to the current billing cycle’s expiry date.
• Invoices and expiry notifications are sent to the client's registered primary Email ID and WhatsApp number to ensure timely renewal without service interruption.

6. 3-Day Grace Period & Automated Account Pause

If a subscription is not renewed on the expiry date, the system provides an automatic 3-calendar-day grace period. If the invoice remains unpaid after 11:59 PM on Day 3 following the due date, the automated billing system temporarily pauses the account:

1. Landing Page Pause: Hosted landing pages, domains, web tools, and booking forms are temporarily taken offline and replaced with a renewal pending notice.
2. Ad Account & Campaign Pause: Active campaigns are paused, and shared access to agency-created ad accounts, analytics, and tracking configurations is temporarily revoked until renewal.
3. Automation Pause: Connected WhatsApp APIs and lead routing integrations are paused automatically.

7. Account Reactivation (Days 4 to 15)

• An account placed on automated pause after the 3-day grace period may be restored within 15 calendar days of the original due date.
• Reactivation requires clearance of the pending renewal invoice plus a standard Reactivation & Re-configuration Fee of ₹999 (covering server re-allocation, landing page restoration, and ad account access reinstatement).
• Standard service restoration takes up to 24 business hours following payment realization.

8. 15-Day Data Retention & Fresh Onboarding Policy

• For paused accounts, landing pages, databases, and campaign configurations are retained in backup storage for 15 calendar days from the original invoice due date.
• If an account remains unrenewed beyond Day 15, our servers automatically purge the stored files, databases, and configurations to release server resources.
• To restart services after the 15-day retention window has expired, the ₹999 reactivation tier no longer applies. The account must be provisioned afresh with the standard ₹3,500 Onboarding Fee plus the applicable advance plan fee.

9. Service Continuity & Limitation of Liability

• Because landing page uptime and active campaigns depend on timely prepaid renewals and third-party platforms (such as Meta and Google), Digital Marketing Unlocked is not liable for missed leads, paused ad learning phases, or business interruptions resulting from delayed renewals or third-party platform actions. Any service liability is strictly limited to the most recent month’s agency management fee.

10. Support Hours & Resolution Timelines (SLA)

Technical and campaign support is provided to all active accounts via +91 7799888077 and digitalmarketingunlocked@gmail.com according to the following schedule:

Note: Outside of Quick Support hours (after 5:00 PM or on Sundays), voice calls are not attended. Clients are requested to send a WhatsApp message for assistance within the regular resolution window.

11. Acceptance of Terms

Continued use of any SaaS tools, domains, hosting, landing pages, or marketing services provided by Digital Marketing Unlocked on or after November 1, 2026, constitutes binding acceptance of these Terms and Conditions.